Warranty and Maintainance

Your Prima Sink is made from quality type 304 stainless steel. With proper care and maintenance your sink will give you many years of service. If you have any questions please do not hesitate to contact our customer care team on 1703 957 4999. Following these simple tips and cleaning routines will ensure the long life of your Prima Stainless Steel Sink.

Daily Care

After use, rinse your sink thoroughly, then wipe dry with a soft cloth. This will help to prevent a buildup of mineral deposits and reduce water spotting & streaking. Everyday products left on the surface for a prolonged period can damage the surface of the sink.

Weekly Care

Preventative maintenance is important to maintain the finish of your stainless steel. To thoroughly clean your sink, use a non-abrasive stainless-steel cleaner (available from your local supermarket or hardware), and follow the directions on the product being sure to cover the entire surface completely, rinse thoroughly and dry with a soft cloth.

Stains and Rust

By its very nature stainless steel is resistant to rust. A buildup of iron particles from external sources, commonly steel wool pads, cookware/utensils or water supply commonly causes rust on the surface of the stainless steel. The quality of your water supply can also often cause stains to appear on your sink. Both rust spots and staining can be removed with a thorough clean (see weekly cleaning).


Scratches are inevitable with all stainless-steel sinks. With regular use the scratches will blend together and form a uniform finish. The appearance of these scratches can be reduced by the use of a fine 3M Scotch Brite pad; wipe along the grain of the entire area of the sink and rinse thoroughly (rubbing across the grain will dull the finish and introduce more scratches).

What to avoid

Chlorides are very aggressive to stainless steel sinks. These are commonly found in detergents, soaps, bleaches and drain cleaners. Thoroughly rinse your sink after using one of these products to avoid surface pitting.

Avoid leaving acid or salty foods on the sink as they may cause corrosion. Rinse your sink thoroughly after using these foods.

Avoid leaving any wet products (including sponges) on the sink for a prolonged period, as this will stain the surface. Staining can be removed with a thorough clean (see weekly cleaning).

Avoid leaving carbon steel items on the sink, particularly if they are wet as it will cause corrosion.

Note: Never use steel wool to clean your stainless-steel sink. It will leave behind steel fragments that will cause rust spots.

If you have any questions please do not hesitate to contact our customer care team on 1703 957 4999.


All PRIMA stainless steel sinks feature a LIMITED LIFETIME WARRANTY to be free of all

manufacturing defects under normal use.



PRIMA will replace without charge, (excluding labor & transportation costs) any Stainless Steel sink supplied by PRIMA that is proven to be defective, with an equivalent replacement, within the specified appropriate period from date of purchase, to the original owner, provided it has been used solely in a residential application and installed in accordance with the PRIMA installation instructions, used and cleaned as recommended, and not damaged due to abuse, misuse, or negligence.

For installed warranty concerns, please contact PRIMA directly for further information and proper documentation. (In the event of a warranty claim, the owner will be required to provide proof of purchase – save sales receipt.)

This warranty will not cover any damages which might be caused by the product. (Some states do not allow such limitation, so this reference may not apply to you.) 

PRIMA reserves the right to inspect any sink reported to be defective prior to replacement of the sink.

All decisions are final. Replacement cost EXCLUDES transportation and any labor costs for the removal or reinstallation.

PRIMA shall not be liable in case of:

• Improper installation/modification

• Damages resulting from abuse, such as heavy impact or dropped objects

• Improper care or maintenance

• Improper applications (such as exposure to corrosive chemicals, photographic solutions, etc.)

• Any modifications made to the product after it left PRIMA premises

• Commercial application

• Scratches – Due to use

This warranty supersedes all other warranties, expressed or implied.